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Privacy Policy

Effective Date: 8.8.2025
Company: Pickleball Culture Sdn. Bhd. 

Pickleball Culture Sdn. Bhd. (“we”, “our”, “us”) values your trust and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the “Services”).

1. Information We Collect

We may collect and process the following types of information:

  • Personal Identification Data: Name, email address, phone number, date of birth, gender, and identification details.

  • Account Information: Login credentials, profile preferences, and booking history.

  • Payment Information: Credit/debit card details, e-wallet transactions, and billing addresses (processed securely by third-party providers).

  • Usage Data: Device type, IP address, browser type, access times, and activity logs.

  • Location Data: Geolocation (if enabled) for booking courts, events, or services near you.

2. How We Use Your Information

Your information is used for:

  • Creating and managing your account.

  • Processing bookings, payments, and transactions.

  • Personalizing your experience (e.g., recommendations, match-making).

  • Communicating updates, promotions, and service notifications.

  • Improving our Services, security, and customer support.

  • Complying with legal and regulatory obligations.

3. Disclosure of Information

We do not sell your personal data. However, we may share your information with:

  • Service Providers: Payment gateways, hosting, analytics, and customer support platforms.

  • Business Partners: Coaches, event organizers, and affiliated clubs (limited data sharing for booking/participation purposes).

  • Legal Authorities: If required by law, regulation, or court order.

  • Corporate Transactions: In case of mergers, acquisitions, or restructuring.

4. Data Protection & Security

We implement strict security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law.

6. Your Rights

As a user, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Withdraw consent for certain processing activities.

  • Request deletion of your personal data (subject to legal requirements).

  • Opt-out of marketing communications at any time.

7. Cookies & Tracking

Our Services may use cookies, pixels, and similar technologies to improve user experience, analyze traffic, and deliver personalized content. You can control cookies through your browser settings.

8. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites.

9. Children’s Privacy

Our Services are not directed at children under the age of 13. We do not knowingly collect personal data from children without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website or app, with the updated “Effective Date.”

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Pickleball Culture Sdn. Bhd.

Email: hello@firstshotpb.com

Phone: +6012-308-6685